Delivering excellent service isn't difficult. You just need to care about your customers and love what you do. Our values are felt by our installers and customers who are extremely satisfied.
Commercial and Residential client, Peter Ellis, Foreign Currency Direct:
“Professional Surveillance Management P.SM are exceptional in every sense of the word when it comes to monitoring and home security.
They take time to understand their client’s needs and concerns and offer a service that puts many household names to shame.
I have used several other companies in this field and have to my expense found that they cannot, are not or even able to offer a service that comes close to a comparison.
I cannot recommend them highly enough.
In summary they are Responsible, Reliable, and Effective.”
Commercial Client, Prospect Business Park, Derek McVickers
"Prospect Business Park has now been a client of Professional Surveillance Management for almost two years. They provide a monitoring service of 'out of hours surveillance' for the security of our business. The tenants on site have easy access to entering and leaving the site during 'after hours'. Their service is exceptional and highly professional.
We are very satisfied with all that they do and highly recommend them."
Residential Client, Alex Reid:
"You really have created something amazing. You are all so friendly and helpful. It is difficult to find a service provider who works so hard and truly cares about their customers."
Commercial Client, Harry Peers Steel, Marilyn Taylor:
“You guys have been good. I wanted to say thank you. You have been really helpful whilst we settled in using the new system. Ringing me when there is a problem and don’t send unnecessary reports and information I don’t understand. When I ring, I know all the Operators by name. It’s so personal. PSM didn’t mean anything to me before, but NOW I know who you are. Communication is so important and you guys are brilliant at keeping us in the picture. I have nothing but good things to say about PSM”
International Client, Marcelo Lando, Italy:
"Kerry is one of the best organised professionals I have ever worked with. She showed impressive creativity to provide a tailored service that was adequate to solve security challenges we were facing. She was unfailingly positive which made her a pleasure to work with."
Business Associate, Paul Williams, Paul-Tec monitoring station in Australia:
“Nobody in the world knows more about remote video monitoring than these guys.
Andy from a technical point of view and Kerry operationally.
They are true experts.”
Residential Client, Richard Hershman, London:
"When your family's security is on the line and you want peace of mind – then look no further than Kerry Jones at PSM Kerry looks after our home surveillance system and I cannot fault the level of service and due diligence. I would have no issue in recommending her company."
Installer, Steve Kelly, Argus Fire & Security, Wigan:
“I really like what you do. The personal touch is simple but very effective.”
Installer, Dave & Steve, CAT Security Systems:
We have worked with Kerry and Andy for 17 years and we are fully confident in the knowledge and ability and look forward to carrying on our excellent working relationship with them.
Residential Client, Julia Eventhall, from Bowdon:
" I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system when she is inside, she has a security barrier around her. I know she is safe and protected.
For the record we are extremely happy with your service, and take comfort every day in the knowledge that you and your team are looking out for us. As your biggest fans we also continue to recommend you to people. Thanks again for everything”
Commercial Client, Motorpoint Car Showroom, Mick Martin:
" When you send me an email report, I understand what you are saying to me. There is no jargon"
Residential Client, Nicola Wilson from Buckinghamshire:
"Your staff are always so helpful. No matter what time of the day or night, they are always pleasant and really care"
Commercial Client, Leadx The Claims Guys, Fiona Sheil:
" Thank you for your help, as always Kerry"
Keith Waterworth, PSM Operator:
"PSM is a great working environment and it is really good to work for a company who looks after its employees"