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Apart from our team of dedicated operators and immediate response time, another thing that separates PSM is our highly personalised service.
When implementing CCTV surveillance, we understand that a ‘one size fits all’ mentality is just not applicable. Our monitoring is custom-fitted to meet the individual needs of each and every one of our clients and is a big part of the reason why it is so effective—and why we continue to achieve a 100% success rate in identifying and responding to criminal attacks at our customer’s sites.
If you are considering remote monitoring for your home or business or if you are an installer searching for a tailored solution, contact us for a free 30 day trial to see how our service can work for you.
When it comes to intruders, whether at a residence or place of business, PSM enforces a zero-tolerance policy.
As the old adage goes: better safe than sorry. All instances of unauthorised activity are challenged and investigated by our discerning operators, who know from experience that seemingly innocuous activity can be deceiving.
For instance, this week at one of our residential sites, two people were seen taking a stroll around the property. Not much about the couple’s appearance or conduct might have aroused suspicion... That is, until our operators issued audio warnings and had them making for the exit.
Following up on this questionable behaviour, our operators liaised with a keyholder, who confirmed that the people seen on site were in fact trespassers; the keyholder then made it their mission to attend the premises.
Another incident took place at a car dealership that we monitor: an unidentified male was spotted trying to open car doors. Apparently having no such luck, he quickly disappeared behind a one of several rows of parked vehicles. Audio warnings were issued, and we received no further activity for an extended period of time. Some may have concluded the investigation there—but not us.
Our operators suspected that the man, whilst out of sight of the cameras, had managed to gain entry to a van, and was hiding inside. After contacting a security officer and guiding them to the van in question, our operators’ suspicions were confirmed, and the police were called to arrest the uninvited guest.
This just demonstrates that one can hardly be overprotective when dealing with the safety and security of one’s home and livelihood.
Truly great work team, thank you!
PSM understands that providing bespoke remote monitoring of the highest quality is not just about doing everything in our power to help our clients, but also endeavouring to cooperate with all parties involved in delivering our service.
We frequently receive enquiries for CCTV and detector installations, as well as servicing for existing systems, all of which we pass on to our network of trusted installers. Our reciprocal business relationships keep installers in the loop and ensure that all systems, new and old, receive the best treatment available.
What’s more, our recurring revenue model guarantees that 20% of the earnings we make by supplying a client with remote monitoring goes to the installer. What better way to share in the success?
Please contact me to start building great relationships and working as a team to provide a superior service to our clients. What have you got to lose?
Last week we talked about waste management centres, their unique security requirements, and how they are an attractive playground for adolescents: so much so that our committed operators had to deter the same gang of youths from one of the centres that we monitor—twice in one night!
This week another of the waste management centres that we monitor was (as you probably already guessed) targeted yet again by teenagers. The behaviour of the two young men—one of whom proceeded to climb the fence into the yard, the other popping his head over the fence as if on the lookout—made their criminal intent all too clear.
As soon as the youth was seen climbing the fence, audio warnings were issued in quick succession to deter criminal activity. The trespasser approached a couple of vehicles left on site, then turned tail and left the way he had entered, discouraged by our immediate response.
If not for our operators’ instant reaction, it seems likely that our client would have suffered costly damages. Fortunately, PSM were there to save the day once more.
Waste management and recycling centres require very specific and effective security. Not only are they a target for criminals looking to steal valuable materials, they are also a playground for teenagers looking for mischief.
We have many years’ experience protecting our client’s premises from these unwelcome and damaging visitors. More recently, we deterred the same gang twice in one night! Late in the evening, our diligent and specifically trained operators received images of a gang climbing over fences to gain access with the intention of causing theft and criminal damage.
Jumping straight into action, our operators immediately issued an audio warning, alerting the intruders that they were being monitored and that the police were on their way.
Half an hour later, they returned determined again, perhaps foolishly thinking that our response would somehow be different. Immediate audio warnings were driven again within seconds.
This extremely successful deterrent was enough to drive the offenders to leave and abandon plans to attack.
They got the message loud and clear the second time and did not return. They learned that any site under our care is not an easy target.
Without PSM’s intervention, the intruder could have caused devastation for our client. We are proud that they put their trust in our team and this is not a responsibility we take lightly.
Well done team. What an invaluable role you play.