A Happy Workforce

Helping families feel safe in their homes and giving business owners’ peace of mind when they are away from their business is not a responsibility PSM take lightly. One of the key factors that separate us from other security service providers is our opposition to our front line team working 12 hour shifts. Any person…

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Prepare Your System for Autumn / Winter

The more false alarms a system generates, the less secure it becomes.  Weather conditions, environmental issues and long dark days in Autumn / Winter can wreak havoc with a remotely monitored system if winter health checks are not carried out in preparation.  We highly recommend giving the system a once over before it gets too…

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Meet Kerry Jones

Meet Kerry Jones, co-founder and Director at PSM.  Kerry has nearly 20 years experience working in every department within a CCTV remote monitoring control room; developing new processes, improving customer service and streamlining operations.  Kerry leads, manages and motivates the PSM team in addition to making sure all client needs are exceeded.  We asked Kerry:…

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Finalists Again

Andy and I are running out of ways to say how proud we are of our outstanding team. We recently discovered that PSM is a finalist in yet another business award – the Chamber of Commerce Wigan Business Awards, Start Up of the Year. To be finalists in two separate awards is very exciting. We…

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Top Marks

Having our customers at the heart of everything we do is all very well, but how do we know we are truly fulfilling customer requirements and achieving customer satisfaction?    Here at PSM we measure success in many different ways.  Most recently, we conducted a survey and are grateful to our clients for responding and…

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Stopping Crime Before it Happens

Criminals in Birmingham thought they were one step ahead when they hid in the car forecourt whilst a national car sales company locked up for the evening.  They considered their cunning plan to be foolproof – until they realised PSM operators were protecting the site as eagle eyed and on the ball as usual. Shortly…

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Going for Gold

We are pleased to announce that we have once again passed our National Security Inspectorate NSI GOLD external audit with ZERO improvement needs identified. NSI GOLD is the highest accreditation within our security industry, and includes UKAS Management Systems, ISO9001 plus Monitoring of Intruder, Fire and CCTV systems. We are simply devoted to service and…

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Did You Know…

PSM services are not limited to remote monitoring CCTV. Our diverse offerings include remotely turning generators on for the National Grid when demand on power in our country is expected to be extremely high. Other services include monitoring the temperature of industrial fridges (for restaurants and factories). Machines in factories also signal to our 24hour…

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Meet Andy Saile

Meet Andy Saile, co-founder and Technical Director at PSM.  Andy has 24 years experience as a technical analyst, specialising in problem solving.  17 of those years have been dedicated to CCTV, developing and improving technologies for remote monitoring operations.  Andy lives in Wigan with his wife Janet and 3 sons. Andy is a keen cyclist…

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Crime Fighting Continues

A world leading resource management company were recently subject to a criminal attack.  Luckily, they chose PSM for their remote monitoring requirements earlier this year.   When reviewing an alarm activation this weekend, during the early hours one morning, an intruder was observed by our experienced Operator Keith.  Audio warnings were issued to prevent criminal activity. …

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