Happy Birthday PSM

PSM has just turned 2 years old.  And what an amazing rollercoaster ride it has been.  The business, team and client base has grown, and with it, the number of my grey hairs. The support Andy and I continue to receive from family, friends and associates in the industry has been truly humbling.  We appreciate…

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Protecting Families

Nearly half of the properties we safeguard are residential.  High net worth and high profile individuals put their trust in us as their ‘all seeing eye’; protecting their family, home, property, vehicles and valuables. Last week, fresh out of her first week of training, under the experienced eye of a senior operator; Lyndsey observed two…

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Criminals Stopped by PSM

Each time we prevent a crime or report it to the police, we take pride that we are providing our customers with the service we promised to them. Our Senior Operator Keith used his 20+ years experience as a CCTV Control Room Operator to handle a recent attack on a client’s site.  The scrap metal…

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Word of Mouth is a Force of Nature

We believe word of mouth referrals to be the most powerful business building method there is.  We are extremely proud that 90% of our business is generated in this way.  If our customers are telling their friends, family and associates that we are of value, then we must be doing it right.  There is no…

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Gangs of Youths

Lighter, warmer evenings are great for your health, well being and general mood.  However, as with most good things, there tends to be double edged sword; and in our line of work, it is gangs of youths staying out longer and later; getting up to all sorts of mischief. Over the last week, we have…

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PSM Towers – Part 3 – Quality Manual

Earlier this year, we achieved and continue to maintain the highest accreditation within the security industry, NSI Gold. To achieve the ISO9001:2015 element, we created techniques to ensure our excellent service levels are not only maintained, but continuously improved upon.  These techniques and practices are documented in the Quality Manual, written by ourselves. In great…

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2 Arrests Made

Short of having the police camped at your front door, remote monitoring with PSM might be the next best thing.  Just ask our global client whose UK head office is based in Northampton. We recently received an alarm showing a very suspicious looking guy casually walking down the street with a loaded pallet truck.  When…

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Prepare NOW for Spring / Summer

The aftermath of Autumn and Winter can be devastating for a CCTV system as it endures rough treatment day in day out.  The storms, ‘Beast from the East’, other weather conditions and environmental issues appear to have wreaked havoc. Dark nights brought with them the reluctance to carry out any tasks outside, unless imperative.  CCTV…

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