Free Trial & No Ties

One of the most frequently asked questions from potential new clients is regarding our contract terms.  Clients tend to be cautious of entering into a specific contract term, particularly when transferring the service from another provider. Our solution to this is simple.  We offer: 1)       A free trial to clients for the opportunity to prove…

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Swag Bag & Stripy Tops

Criminals are not always obvious to spot.  They don’t just come out at night, carry swag bags, wear stripy tops, don a mask and tip toe around during a burglary.  In reality, it is quite the opposite.  They try any trick in the book to fall under the radar.  Recently, we received an alarm from…

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Criminal Incidents Spike

I always find that the sunshine and warm weather puts a spring on one’s step and brings out the best in everybody.  On the other side of the coin, Spring and Summer sure seems to entice criminals out of hiding. Over the last 7 days, we have experienced a noticeable spike in the number of…

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First Impressions

When the Co-Founders, Managers and team of Senior Operators have all worked together as a team for 20 years, you can expect nothing less than fantastic results. Recently, a new installer and their Waste Management client trialled our service as they were unhappy with their previous security arrangements. On the very first night when monitoring…

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Happy Birthday PSM

PSM has just turned 2 years old.  And what an amazing rollercoaster ride it has been.  The business, team and client base has grown, and with it, the number of my grey hairs. The support Andy and I continue to receive from family, friends and associates in the industry has been truly humbling.  We appreciate…

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Protecting Families

Nearly half of the properties we safeguard are residential.  High net worth and high profile individuals put their trust in us as their ‘all seeing eye’; protecting their family, home, property, vehicles and valuables. Last week, fresh out of her first week of training, under the experienced eye of a senior operator; Lyndsey observed two…

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Criminals Stopped by PSM

Each time we prevent a crime or report it to the police, we take pride that we are providing our customers with the service we promised to them. Our Senior Operator Keith used his 20+ years experience as a CCTV Control Room Operator to handle a recent attack on a client’s site.  The scrap metal…

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Word of Mouth is a Force of Nature

We believe word of mouth referrals to be the most powerful business building method there is.  We are extremely proud that 90% of our business is generated in this way.  If our customers are telling their friends, family and associates that we are of value, then we must be doing it right.  There is no…

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Gangs of Youths

Lighter, warmer evenings are great for your health, well being and general mood.  However, as with most good things, there tends to be double edged sword; and in our line of work, it is gangs of youths staying out longer and later; getting up to all sorts of mischief. Over the last week, we have…

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PSM Towers – Part 3 – Quality Manual

Earlier this year, we achieved and continue to maintain the highest accreditation within the security industry, NSI Gold. To achieve the ISO9001:2015 element, we created techniques to ensure our excellent service levels are not only maintained, but continuously improved upon.  These techniques and practices are documented in the Quality Manual, written by ourselves. In great…

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