PSM’s Video Escort Services

Did you know… PSM do not live in a jar and think the lid’s the sky.  We always strive to go above and beyond. Many high profile clients take advantage of our Remote Video Escort services.  When they arrive home, usually in secluded or rural areas, Operators, via the client’s CCTV system, provide a remote…

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Maintain Service Levels

Trust is the most powerful currency in business.  Is there a higher accolade than being chosen by a client or installer as their preferred remote monitoring and security service provider?  In my opinion, there is not and PSM will never take the responsibility lightly.  Andy and I continue to make promises to customers and installers…

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PSM Towers – Part 1 – Our Building

Earlier this year, we achieved and continue to maintain the highest accreditation within the security industry, NSI Gold; including the strict construction criteria of BS5797.   BS5979 is often referenced in our industry and by insurance companies, yet most people may not be aware of what this entails. To achieve the construction element of BS5979, and…

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4 Second Response to Criminal Activity

We love nothing more than catching criminals in the act.  It is the reason Andy and I built PSM.  Intruders may think they are the only people awake at 3am, but they couldn’t be more wrong.  This weekend alone, our brilliant and experienced operator Bernadette handled 2 criminal incidents.  Her experience in remote monitoring CCTV…

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Welcome Joe

PSM are extremely proud to welcome Joe Starkie on board as full time Control Room Operator.  Joe has just completed our intensive 12 week training program under the watchful eye of Keith Waterworth, one of our most senior team members with 25 years experience.   We are delighted Joe passed with flying colours and has deterred…

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A Happy Workforce

Helping families feel safe in their homes and giving business owners’ peace of mind when they are away from their business is not a responsibility PSM take lightly. One of the key factors that separate us from other security service providers is our opposition to our front line team working 12 hour shifts. Any person…

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Prepare Your System for Autumn / Winter

The more false alarms a system generates, the less secure it becomes.  Weather conditions, environmental issues and long dark days in Autumn / Winter can wreak havoc with a remotely monitored system if winter health checks are not carried out in preparation.  We highly recommend giving the system a once over before it gets too…

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Meet Kerry Jones

Meet Kerry Jones, co-founder and Director at PSM.  Kerry has nearly 20 years experience working in every department within a CCTV remote monitoring control room; developing new processes, improving customer service and streamlining operations.  Kerry leads, manages and motivates the PSM team in addition to making sure all client needs are exceeded.  We asked Kerry:…

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Finalists Again

Andy and I are running out of ways to say how proud we are of our outstanding team. We recently discovered that PSM is a finalist in yet another business award – the Chamber of Commerce Wigan Business Awards, Start Up of the Year. To be finalists in two separate awards is very exciting. We…

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