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01942 366291
01942 366291

PSM CCTV Installer Service

Our approach is simple.  Work together with installers to help resolve customer queries and succeed together as a team.

Having worked in the industry for 20 years, Andy and I are fully aware of the challenges installers face so you can expect experienced technical support from a team who really do care and understand.

Our USP is that most of our operating and monitoring software is developed and written in house, thus permitting superior and intelligent services that fulfils needs and exceeds expectations.  How can we be different if we use the same, extensively used software as our competitors?

Quality installations and specialist aftercare is key to an effective and reliable monitoring service.  A strong relationship between PSM and installers is vital to the delivery of exceptional service and we wish to build a future with quality installers who share our traditional values. 


With our maintenance and support you can expect;

·         Personal service from business owners

·         NO premium numbers or automated lines

·         NO automated reports

·         Recurring revenue on monitoring charges

·         System health checks and ongoing care – we continuously monitor the effectiveness of all systems

·         Same day response to technical support and customer amendments

·         Additional services and support such as help with setting up routers

Hikvision Specialist Monitoring

We have developed specialist software to improve the intelligence of Hikvision remote monitoring and commissioning. 

Reciprocal Business

As our business is built mainly on word of mouth, we are regularly contacted by end users requesting full installs, upgrades and maintenance agreements.  We wish to remain experts in remote monitoring and will not compete with you on installs; so all relevant opportunities are passed to you.

We are extremely dedicated to installers and consider a two way affiliation the key to a successful, long term relationship. 


We proactively assist installers to solve challenging security requests.  Developing and using our own technology, the possibilities are endless and as yet, there has been no request that has not been accommodated.

Andy is recognised within the British Security Industry Association (BSIA) for his expert advice on surveillance management and influential input into industry standards.

Maintenance, Support & Remote Fault Finding

Andy has a unique perspective when it comes to understanding the needs of the installers.  In the past he has built CCTV DVR’s plus maintained the software and firmware for the lifespan of the unit.

This superior knowledge has lead to him developing many automated early warning signals which tell us in advance of potential failures. 

This ability to interrogate machines, diagnose faults and often fix faults in the field often avoids you having to attend site, saving you time and money.

Customer Service

PSM are simply devoted to service.  But please, let our happy clients and installers tell you.  Click here: Testimonials

Happy Customers

PSM are simply devoted to service. Please, let our happy installers tell you (below) or click here for more Testimonials

Nobody in the world knows more about remote video monitoring than these guys. Andy from a technical point of view and Kerry operationally. They are true experts

Man Paul Williams
Paul-Tec monitoring station in Australia

CAT SECURITY SYSTEMS LTD has worked with Kerry and Andy for 17 years and we are fully confident in the knowledge and ability and look forward to carrying on our excellent working relationship with them.

Woman Dave Cooper
CAT Security

Contact PSM for more information on our installer and technology partner services

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